SHIPPING INFORMATION
RETURN & REFUND POLICY
At SM Granite, we are committed to delivering high-quality tombstones and memorial products to our customers. Please carefully review our shipping and return policies below:
Shipping Policy:
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We offer delivery services for all orders, and shipping costs will be calculated based on the location of delivery.
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Once your order is completed and ready for delivery, we will notify you with the estimated delivery date. Delivery times may vary depending on your location and the complexity of the installation, if applicable.
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All products are thoroughly inspected before shipping to ensure they meet our quality standards.
Return Policy:
Due to the personalized nature of our products, we do not accept returns or offer refunds once an order has been placed. All sales are final.
We encourage customers to carefully review all design details, materials, and customizations before finalizing their order. In the rare event of damage during shipping or a manufacturing defect, please contact us within 7 days of receiving your order. We will work with you to address any concerns and provide repairs or replacements as needed, at no additional cost.
If you have any questions about our policies, feel free to contact us before placing your order. At SM Granite, we are dedicated to ensuring your complete satisfaction with our products and services.